This privacy policy has been created to reflect our commitment to privacy. Fat Rhinos Travel will take every reasonable measure to ensure your information is secure and abide by this privacy policy. All users of our website and our services agree to act in accordance with this policy.
Data Collection
Personal information is collected from guests directly registering their contact details on our website or via a registered travel agent registering their customer’s details via a separate portal. It is also collected by guests providing their information when registering for events, requesting information and providing us information related to the tour delivery either online, via telephone or face to face.
The kinds of personal information and sensitive information that we commonly collect and hold from you or about you include: your name, address, phone, fax and mobile numbers, email address, date of birth, nationality, passport details, travel preferences and experiences, travel insurance and travel rewards and loyalty program membership. We may also collect health information relating to your current and previous health status, current and previous medical conditions, and your dietary requirements. We also collect personal information, sensitive information and health information from or about your family members, next of kin, emergency contact details and/or other members of your traveling party.
Some basic information about your computer and Internet connections is collected using “cookies”, which are small lines of data stored on the web browser. These cookies are placed in your browser file on your hard drive. Fat Rhinos Travel uses cookies to identify your computer when you come back to our website; they also allow us to improve service for you on your subsequent visits to our site. By using cookies websites can track information about visitors’ use of the site. Most web browsers can be configured to notify the user when a cookie is received, allowing the user to either accept or reject it. If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, then you may not be able to gain access to all of the content and facilities of this site.
Credit card details are not stored on our servers when you book or buy travel products through our website or with us directly.
Use of Data
Data that has been collected may be used for the following purposes:
- Booking your travel requirements.
- To contact you and other persons in relation to the services provided by Fat Rhinos Travel to you.
- To enable a Fat Rhinos Travel consultant to complete a reservation by a registered travel agent or customer.
- To enable a Fat Rhinos Travel consultant to dispatch a brochure a customer has requested.
- If you opt-in for Fat Rhinos Travel updates.
- For operational purposes to take note of how you use the website, by recording site traffic and observing navigation techniques.
- We also use the information we collect to monitor and improve our internal operations, as well as to improve the experience of our website users.
Disclosure of Data
Fat Rhinos Travel will only use this information to complete reservations on your behalf and to allow our consultants to contact you regarding your travel requirements. This includes providing necessary the information to travel agents, airlines, hotels, insurance providers and attraction suppliers.
We do not send unsolicited mail, nor do we sell customers’ names, addresses, email addresses or other personal information to any third party.
We may disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law.
We are affiliated with a range of third-party businesses and travel suppliers. In the course of doing business with you, we will routinely disclose some of your personal information (including sensitive information and health information) to these recipients. Their permitted use of such information is limited to providing the required services.
We will only disclose your personal information to overseas recipients where:
- it is necessary to complete the transaction you have entered into…
- we believe on reasonable grounds that the recipient is required to deal with your personal information…
- it is otherwise permitted by law.
Storage and Security of Data
The information we receive from or about users is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure and alteration of the information under our control. Your travel agent will have a unique access process to facilitate your booking, and they are responsible for ensuring this access is not provided to others.
Only those Fat Rhinos Travel employees that have a legitimate business purpose for accessing and handling personal information obtained by us are given the authorization to do so.
Access and Correction of Data
We will, on written request, provide you with access to all the information we hold about you. We take reasonable steps to ensure that the personal information we hold about you is correct and up to date when we collect or use it. If you consider that the information you or others have provided on your behalf may need to be changed, you may change those details by contacting us and we will take steps to correct it.
Opting out of Marketing and Promotions
The Fat Rhinos Travel website allows users the option to opt-out of receiving communications from us. Users can choose not to receive information on any new Fat Rhinos Travel tour options and special offers.
Making a Complaint
We have procedures in place for dealing with complaints and concerns about our practices. If you have any concerns, please contact us at: Email: info@fatrhinostravel.com
We will respond in writing to your concerns. If we have not been able to resolve your complaint satisfactorily, you may contact our office in Nairobi directly.
Maintenance of Privacy Policy
Fat Rhinos Travel will post on our website (fatrhinostravel.com) any alterations to this privacy policy. Users are responsible for periodically checking our website for changes to this policy.